Strategic Plan

Mind Forward (formerly Peel Halton Dufferin Acquired Brain Injury Services) is committed to providing the best quality service to individuals residing in the Mississauga Halton and Central West LHINs who have experienced the effects of brain injury. The current Strategic Plan identifies and addresses the top priority needs of the populations accessing our Agency for support from April 2015 to March 2018. The three strategic directions outlined below will ensure our clients, family members, caregivers, community partners, funders and other stakeholders have access to the necessary resources and rehabilitation to best support the ABI journey. To view the full Mind Forward 2015-2018 Strategic Plan, click below:

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Strategic Plan 2015-2019

The three strategic directions include:

GOAL 1 – Promote Partnerships “COMMUNITY”

This goal focuses on the need to expand service partnerships with agencies to provide culturally-specific and population-specific services. It also addresses the need to provide expanded service access opportunities to the individuals supporting survivors of brain injury (includes both formal and informal caregivers and family members). In addition, this goal will support the opportunity to focus on skill building to promote independence without our target population.

GOAL 2 – Enhance Practice “CARE”

In 2014, the Ontario Neurotrauma Foundation (ONF) partnered with Institut National d’Excellence en Sante et en Services Sociaux (INESSS) to begin developing and supporting the implementation of a clinical practice guideline for the rehabilitation of adults with moderate to severe TBI in Ontario and Quebec. These guidelines provide recommendations for front-line clinicians, program coordinators and managers working in rehabilitation settings, or providing TBI rehabilitation in acute care facilities and community-based rehabilitation environments. Mind Forward began participating in two committees reviewing evidence-based research in order to determine optimal standards for implementation in 2014.

As a result, Mind Forward is committed to promoting and championing the Clinical Practice Guidelines for the Rehabilitation of Adults with Moderate to Severe TBI (a.k.a. INESSS-ONF Guideline). Goal #2 of our Strategic Plan focuses on reviewing, learning and adopting recommendations from these guidelines in order to ensure best practices and standardization of care for individuals with ABI.

GOAL 3 – Increase Revenue “CASH”

The final goal in our Strategic Plan focuses on assessing new funding streams to promote sustainability and the financial health of the organization.

Operational Planning

In addition to our Strategic Plan, Mind Forward also adheres to an Operational Planning Matrix which provides the mechanism by with our goals and strategic directions are realized and supported by continuous quality improvement structures/processes already integrated into the daily operations of our organization.

Quality Improvement

Mind Forward operates with robust quality structures embedded in every program and service stream across the Agency. We are committed to providing the best possible service to all of our stakeholders and continuously look for areas where improvements can be made. Some of the quality mechanisms currently in place include:

  •  CQI (Continuous Quality Improvement): Each of our program and service teams embed quality improvement practices in their daily operation. These are monitored regularly and adjusted for optimal outcomes.
  • Satisfaction Surveys: These are completed annually with all clients, family members (assessing the services provided to their loved ones), caregivers (accessing our services independently from their loved one) and staff.
  • Accreditation: Mind Forward participates in a full Accreditation exercise by an external agency, CCA (Canadian Centre for Accreditation), every three years. In 2017, we were fully accredited with areas of particular strength, including: “Giving Voice to the Invisible Disability”, Governance, Advocacy, Community Connection/Recognition, Data Collection and Quality Improvement, Client-Centered Approach and the unique structure of implementing Officers agency-wide (individuals with areas of particular expertise and knowledge, including risk, accessibility, health equity, staff wellness and many more).
  • Independent Living Audits: Clients participating in our Supported Independent Living program engage in annual audits of their living environments to ensure Health & Safety standards are maintained.
  • Clinical Services Program Audits: Ongoing audits of client files to ensure information is up-to-date and all documentation and assessments have been completed and accurately captured.
  • Health and Safety: Ongoing training and monthly environmental checks on all program spaces.
  • Human Resources and Development: Compliance to standardized training protocols and labour relations analysis.
  • Program Effectiveness: Pre and post surveys are completed for all Day Services and Psychosocial group programs to ensure continuous review of curriculum effectiveness and outcomes. This practice results in ongoing improvements to program offerings to be as beneficial as possible to those participating.

Our Agency has also developed a Quality Improvement Plan (QIP) to ensure all levels of quality initiatives within the Agency are being monitored and assessed on a larger scale.